COLLISION REPAIR PROCESS
1. INITIAL CONTACT
Give us a call, shoot us an email, or stop by in person. We'll gather some basic information and guide you on what to expect next.
2. SCHEDULE A FREE ESTIMATE
Our certified professional estimators will inspect your vehicle and create a thorough, accurate estimate using industry-standard practices and technology. We'll explain everything clearly, answer your questions, and make sure you understand exactly what your vehicle needs...no confusion, no fluff.
3. INSURANCE COORDINATION
We know what it feels like after a crash - the shock, the stress, the uncertainty. The last thing you should have to worry about is battling with your insurance company. That's where we step in. At Heritage Collision Center, we don't just work with your insurance company - we stand up to them when it matters. Because at the end of the day, we don't answer to them - we answer to YOU. This is your vehicle, your safety, and your family's peace of mind. That's why we go to bat to ensure you get the quality repairs and OEM parts your vehicle deserves - not whatever is cheapest for insurance companies.
4. SCHEDULE REPAIRS
Once we receive insurance approval, we'll order the necessary parts and schedule a date to begin repairs. We coordinate everything up front to keep your repair on track and minimize downtime - because we know you've got places to be and life doesn't pause just because your car did.
5. PARTS ORDERING
Once your repair is scheduled, we get to work ordering everything needed to bring your vehicle back to factory standards. At Heritage Collision Center, we advocate for OEM (Original Equipment Manufacturer) parts whenever possible. Your safety and the integrity of your vehicle come first. We fight for what's right - not what's cheapest for insurance companies. OEM parts are designed for your vehicle, tested for your safety, and backed by the manufacturer. That's the standard we stand behind - and the quality we demand on your behalf.
6. VEHICLE DROP-OFF/RENTAL COORDINATION
Drop your vehicle off and we'll set up a rental if needed. Thanks to our partnerships, getting you back on the road while we work is no problem.
7. REPAIRS BEGIN
Our skilled technicians get to work - from structural repairs and panel replacements to paint and refinishing. Every step meets manufacturer standards.
8. REGULAR UPDATES
You won't be left wondering. We'll keep you informed throughout the process via phone, text, or email - your choice.
9. QUALITY CONTROL INSPECTION
Once repairs are complete, your vehicle goes through a detailed final inspection to ensure everything meets our high standards of safety and quality.
10. CUSTOMER PICKUP
We'll walk you through the repairs and make sure you're 100% satisfied before handing over the keys. If there's anything you need after the repair, we're always here.
AUTO BODY REPAIR SERVICES
DENT & SCRATCH REPAIR
We offer professional dent and scratch repair to restore your vehicle’s appearance and protect its value. Whether it’s a small door ding or a deep surface scratch, our technicians use industry-approved tools and techniques to get the job done right. Quick, precise, and seamless — like the damage never happened.
FRAME REPAIR & STRAIGHTENING
Our team specializes in precision frame repair and straightening to restore your vehicle’s structural integrity after a collision. Using computerized measuring systems and manufacturer-approved repair procedures, we ensure your frame is brought back to exact factory specifications. When it comes to safety and alignment, we don’t guess — we guarantee.
COLLISION DAMAGE REPAIR
We provide comprehensive collision repair services to restore your vehicle to pre-accident condition — safely, efficiently, and to OEM standards. From minor damage to major structural repairs, our certified technicians handle every detail with precision and care. Your safety is our priority, and we don’t settle for anything less than factory-quality results.
STRUCTURAL REPAIR
Structural repairs demand precision — and we deliver it using computerized frame measuring systems, laser-guided alignment equipment, and OEM-approved repair procedures. Our technicians follow vehicle-specific structural blueprints to restore crash impact zones, crush points, and frame rails back to factory spec tolerances. With real-time diagnostics and advanced repair validation tools, we ensure your vehicle’s safety systems function exactly as engineered.
PAINT & FINISH RESTORATION
Our paint and finish restoration process combines precision prep work, Axalta color-matching technology, and controlled spray booth application to deliver a flawless, showroom-quality result. From full-panel resprays to seamless blend jobs, we restore your vehicle’s original luster with unmatched accuracy. Every finish is baked, cured, and inspected to meet strict durability and appearance standards — because we don’t just match paint, we match perfection.